@import url('https://fonts.googleapis.com/css2?family=DM+Sans:wght@400;500;600;700&family=Manrope:wght@600;700;800&display=swap');
:root{--ink:#071521;--ink-2:#102535;--cyan:#20d4de;--cyan-dark:#08a8b6;--paper:#f3f6f7;--white:#fff;--text:#19303f;--muted:#72838e;--line:#dfe7ea;--danger:#dc4e5b;--warning:#d98b20;--success:#1b9a73;--shadow:0 16px 50px rgba(7,21,33,.08);--radius:18px}
*{box-sizing:border-box}html{font-size:16px}body{margin:0;color:var(--text);background:var(--paper);font-family:'DM Sans',Arial,sans-serif}button,input,select,textarea{font:inherit}a{color:inherit;text-decoration:none}h1,h2,h3,p{margin-top:0}h1,h2,h3,.brand{font-family:'Manrope',Arial,sans-serif}h2{color:var(--ink);letter-spacing:-.025em}.muted{color:var(--muted)}.eyebrow{margin:0 0 7px;color:var(--cyan-dark);font-size:.69rem;font-weight:800;letter-spacing:.14em}.brand{display:flex;align-items:center;gap:12px}.brand-mark{display:grid;place-items:center;width:40px;height:40px;border-radius:12px;color:var(--ink);background:var(--cyan);font-size:1.25rem;font-weight:800;box-shadow:0 0 26px rgba(32,212,222,.24)}.brand strong,.brand small{display:block}.brand strong{font-size:1.05rem;line-height:1}.brand small{margin-top:4px;color:#78909e;font-size:.62rem;letter-spacing:.22em}.button{display:inline-flex;align-items:center;justify-content:center;gap:10px;min-height:44px;padding:0 20px;border:1px solid transparent;border-radius:11px;font-weight:700;cursor:pointer;transition:.2s}.button.primary{color:var(--ink);background:var(--cyan);box-shadow:0 8px 24px rgba(32,212,222,.18)}.button.primary:hover{background:#52e2e8;transform:translateY(-1px)}.button.secondary{color:var(--ink);background:#e4f5f6;border-color:#c5ebed}.button.ghost{color:var(--muted);background:transparent;border-color:var(--line)}.button.compact{min-height:40px;padding:0 16px;font-size:.88rem}.panel{border:1px solid rgba(223,231,234,.9);border-radius:var(--radius);background:var(--white);box-shadow:var(--shadow)}.alert{margin-bottom:16px;padding:13px 16px;border-radius:11px;font-size:.9rem}.alert.danger{color:#982f3a;background:#fdecef;border:1px solid #f6ccd2}.alert.success{color:#137455;background:#e8f8f2;border:1px solid #c6ebde}.alert.warning{color:#8e5912;background:#fff5df;border:1px solid #f4dfb1}
/* Login */
.login-page{min-height:100vh;background:var(--ink)}.login-shell{display:grid;grid-template-columns:1.08fr .92fr;min-height:100vh}.login-visual{position:relative;display:flex;flex-direction:column;justify-content:space-between;min-height:100vh;padding:48px 7vw 54px;overflow:hidden;color:#fff;background:radial-gradient(circle at 75% 30%,rgba(32,212,222,.17),transparent 27%),linear-gradient(140deg,#06131e,#0c2534)}.login-visual:after{position:absolute;right:-13%;bottom:-25%;width:570px;height:570px;border:1px solid rgba(32,212,222,.14);border-radius:50%;box-shadow:0 0 0 80px rgba(32,212,222,.025),0 0 0 160px rgba(32,212,222,.018);content:""}.login-copy{position:relative;z-index:1;max-width:650px}.login-copy h1{margin-bottom:25px;color:#fff;font-size:clamp(3rem,5.6vw,5.7rem);line-height:.97;letter-spacing:-.07em}.login-copy h1 em{color:var(--cyan);font-style:normal}.login-copy>p:last-child{max-width:570px;color:#adc0cb;font-size:1.13rem;line-height:1.7}.signal-card{position:relative;z-index:1;display:flex;align-items:center;gap:15px;max-width:480px;padding:19px 22px;border:1px solid rgba(255,255,255,.1);border-radius:15px;background:rgba(255,255,255,.055);backdrop-filter:blur(8px)}.signal-card strong,.signal-card small{display:block}.signal-card small{margin-top:4px;color:#8fa9b6}.signal-dot{width:12px;height:12px;border-radius:50%;background:var(--cyan);box-shadow:0 0 0 7px rgba(32,212,222,.12),0 0 22px var(--cyan)}.login-form-wrap{display:grid;place-items:center;padding:45px;background:#f7f9fa}.login-form{width:min(430px,100%)}.login-form h2{margin:6px 0 10px;font-size:2.5rem}.login-form>p.muted{margin-bottom:34px}.login-form label,.form-grid label,.stack-form label,.reply-box>label{display:grid;gap:8px;margin-bottom:18px;color:#324956;font-size:.82rem;font-weight:700}.login-form input,.form-grid input,.form-grid select,.form-grid textarea,.stack-form input,.stack-form select,.stack-form textarea,.reply-box textarea{width:100%;border:1px solid #d6e0e4;border-radius:10px;outline:0;background:#fff;color:var(--ink);padding:12px 13px;transition:.2s}.login-form input{height:53px}.login-form input:focus,.form-grid input:focus,.form-grid select:focus,.form-grid textarea:focus,.stack-form input:focus,.stack-form select:focus,.stack-form textarea:focus,.reply-box textarea:focus{border-color:var(--cyan-dark);box-shadow:0 0 0 3px rgba(32,212,222,.12)}.login-form .button{width:100%;height:52px;margin-top:4px}.help-text{display:block;margin-top:24px;text-align:center;color:var(--muted)}.login-alert{position:fixed;z-index:10;top:20px;right:20px;max-width:410px}
/* App chrome */
.app-shell{display:grid;grid-template-columns:252px minmax(0,1fr);min-height:100vh}.sidebar{position:sticky;top:0;display:flex;flex-direction:column;height:100vh;padding:31px 20px 20px;color:#b5c4cc;background:linear-gradient(180deg,#071521,#0b1e2b)}.sidebar>.brand{padding:0 9px;margin-bottom:41px;color:#fff}.main-nav{display:grid;gap:5px}.main-nav>a{display:flex;align-items:center;gap:13px;padding:12px 14px;border-radius:10px;font-size:.9rem;font-weight:600}.main-nav>a span{width:20px;color:#76909e;text-align:center}.main-nav>a:hover,.main-nav>a.active{color:#fff;background:rgba(255,255,255,.07)}.main-nav>a.active{box-shadow:inset 3px 0 var(--cyan)}.main-nav>a.active span{color:var(--cyan)}.nav-label{margin:28px 14px 8px;color:#526a77;font-size:.62rem;font-weight:800;letter-spacing:.15em}.sidebar-user{display:grid;grid-template-columns:38px minmax(0,1fr) 32px;align-items:center;gap:10px;margin-top:auto;padding:14px 10px 0;border-top:1px solid rgba(255,255,255,.08)}.avatar{display:grid;place-items:center;width:38px;height:38px;border-radius:11px;color:#04202a;background:var(--cyan);font-size:.85rem;font-weight:800}.sidebar-user strong,.sidebar-user small{display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.sidebar-user strong{color:#fff;font-size:.82rem}.sidebar-user small{margin-top:3px;color:#718b98;font-size:.69rem}.icon-button,.menu-button{border:0;color:#90a6b1;background:transparent;cursor:pointer}.main-area{min-width:0}.topbar{display:flex;align-items:center;justify-content:space-between;min-height:102px;padding:18px clamp(22px,4vw,56px);border-bottom:1px solid var(--line);background:rgba(255,255,255,.82);backdrop-filter:blur(10px)}.topbar h1{margin:0;font-size:1.65rem}.topbar .eyebrow{margin-bottom:2px}.menu-button{display:none;font-size:1.4rem}.content{max-width:1500px;margin:0 auto;padding:36px clamp(22px,4vw,56px) 70px}.welcome-row,.panel-header,.toolbar,.ticket-heading{display:flex;align-items:center;justify-content:space-between;gap:20px}.welcome-row{margin-bottom:23px}.welcome-row h2{margin:3px 0 0;font-size:1.6rem}.welcome-row p{margin-bottom:0}.date-chip,.result-count{padding:7px 11px;border:1px solid var(--line);border-radius:20px;color:var(--muted);background:#fff;font-size:.75rem}.stats-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:18px;margin-bottom:24px}.stat-card{position:relative;display:grid;grid-template-columns:52px 1fr;align-items:center;gap:15px;min-height:145px;padding:24px;border:1px solid var(--line);border-radius:var(--radius);background:#fff;box-shadow:var(--shadow)}.stat-card.accent{color:#fff;border-color:#112f3e;background:linear-gradient(135deg,#0a1d2a,#123849)}.stat-icon{display:grid;place-items:center;width:50px;height:50px;border-radius:14px;color:var(--cyan-dark);background:#e6f9fa;font-size:1.35rem}.stat-card.accent .stat-icon{color:var(--cyan);background:rgba(32,212,222,.12)}.stat-card strong{font-family:'Manrope';font-size:2rem;line-height:1}.stat-card p{margin:6px 0 0;color:var(--muted);font-size:.82rem}.stat-card.accent p{color:#92aeb9}.stat-card>a{position:absolute;right:22px;bottom:18px;color:var(--cyan-dark);font-size:.73rem;font-weight:700}.stat-card.accent>a{color:var(--cyan)}
/* Tables and forms */
.table-panel{overflow:hidden}.panel-header{padding:23px 25px;border-bottom:1px solid var(--line)}.panel-header h2{margin:0;font-size:1.15rem}.text-link,.back-link{color:var(--cyan-dark);font-size:.8rem;font-weight:700}.table-scroll{overflow:auto}table{width:100%;border-collapse:collapse}th,td{padding:15px 20px;border-bottom:1px solid #edf1f2;text-align:left;font-size:.8rem;white-space:nowrap}th{color:#7a8b94;background:#fafcfc;font-size:.65rem;text-transform:uppercase;letter-spacing:.08em}tbody tr:hover{background:#fbfdfd}.ticket-link{display:grid;gap:3px;min-width:230px;color:var(--ink);font-weight:700}.ticket-link small,.cell-subtitle{display:block;color:var(--muted);font-size:.68rem;font-weight:500}.badge{display:inline-flex;align-items:center;padding:5px 9px;border-radius:20px;color:#48606c;background:#eef3f5;font-size:.66rem;font-weight:700}.badge.large{padding:8px 13px}.status-open{color:#176f80;background:#e2f7f8}.status-in_progress{color:#7356b0;background:#f0eafb}.status-waiting_client{color:#976111;background:#fff2d8}.status-resolved,.status-active{color:#167455;background:#e2f6ef}.status-closed,.status-inactive{color:#667780;background:#edf1f2}.status-paused,.status-maintenance{color:#9a6210;background:#fff1d5}.priority{font-size:.72rem;font-weight:700}.priority-urgent{color:#c93e4b}.priority-high{color:#d66b21}.priority-low{color:#738590}.empty-state{display:grid;justify-items:center;padding:55px 25px;text-align:center}.empty-state>span{margin-bottom:12px;color:var(--cyan-dark);font-family:'Manrope';font-size:2rem;font-weight:800}.empty-state h3{margin-bottom:6px}.empty-state p{color:var(--muted)}.empty-inline{padding:30px;text-align:center;color:var(--muted)}.toolbar{margin-bottom:15px}.filter-form label{display:flex;align-items:center;gap:10px;color:var(--muted);font-size:.78rem;font-weight:700}.filter-form select{min-width:170px;padding:9px;border:1px solid var(--line);border-radius:9px;background:#fff}.form-page{max-width:850px;margin:auto}.form-card{padding:28px}.form-card .panel-header{padding:0 0 23px;margin-bottom:24px}.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:0 18px}.form-grid .span-2{grid-column:span 2}.form-grid small,.stack-form small{color:var(--muted);font-weight:400}.form-actions{display:flex;justify-content:flex-end;gap:10px}.file-input{padding:15px;border:1px dashed #bdced4;border-radius:11px;background:#fafcfc}.file-input input{border:0;padding:0}.split-layout{display:grid;grid-template-columns:minmax(0,1fr) 340px;align-items:start;gap:22px}.side-form{position:sticky;top:20px;padding:24px}.side-form h2{margin-bottom:24px;font-size:1.25rem}.stack-form{display:grid;gap:0}.stack-form label{margin-bottom:14px}.stack-form .button{width:100%;margin-top:4px}.card-list{display:grid;gap:0}.catalog-card{display:grid;grid-template-columns:50px minmax(0,1fr) auto;gap:16px;align-items:start;padding:22px 25px;border-bottom:1px solid var(--line)}.catalog-card:last-child{border-bottom:0}.catalog-card h3{margin:0 0 7px;font-size:1rem}.catalog-card p:not(.eyebrow){margin-bottom:10px;color:var(--muted);font-size:.82rem;line-height:1.55}.catalog-card small{color:#7e9099}.catalog-icon{display:grid;place-items:center;width:46px;height:46px;border-radius:13px;color:var(--cyan-dark);background:#e5f8f9}
/* Ticket detail */
.ticket-heading{align-items:flex-end;margin-bottom:24px}.ticket-heading h2{margin:12px 0 6px;font-size:1.7rem}.ticket-heading p{margin:0}.ticket-layout{display:grid;grid-template-columns:minmax(0,1fr) 310px;align-items:start;gap:22px}.conversation{display:grid;gap:14px}.message{padding:24px;border:1px solid var(--line);border-radius:15px;background:#fff}.message header{display:flex;align-items:center;gap:12px;margin-bottom:18px}.message header strong,.message header small{display:block}.message header small{margin-top:3px;color:var(--muted);font-size:.7rem}.message>p{margin:0;white-space:normal;line-height:1.65}.staff-message{border-left:3px solid var(--cyan)}.internal-message{border-color:#efd8a8;background:#fffaf0}.attachments{display:flex;flex-wrap:wrap;gap:8px;padding:5px 0}.attachments .eyebrow{width:100%}.attachments a{padding:9px 12px;border:1px solid var(--line);border-radius:9px;background:#fff;font-size:.75rem}.attachments small{color:var(--muted)}.reply-box{padding:20px}.reply-box textarea{resize:vertical}.reply-actions{display:flex;align-items:center;gap:14px}.reply-actions .button{margin-left:auto}.attach-button{color:var(--cyan-dark);font-size:.8rem;font-weight:700;cursor:pointer}.checkbox{display:flex;align-items:center;gap:6px;color:var(--muted);font-size:.75rem}.detail-card{padding:21px;margin-bottom:16px}.detail-card h3{font-size:.95rem}.detail-card dl{display:grid;grid-template-columns:1fr auto;gap:13px;margin:0}.detail-card dt{color:var(--muted);font-size:.73rem}.detail-card dd{margin:0;font-size:.75rem;font-weight:700;text-align:right}
/* Installer */
.installer-page{min-height:100vh;padding:40px 20px;background:radial-gradient(circle at 20% 10%,rgba(32,212,222,.12),transparent 28%),var(--ink)}.installer-shell{width:min(720px,100%);margin:auto}.installer-brand{display:flex;align-items:center;justify-content:center;gap:12px;margin-bottom:25px;color:#fff}.installer-brand strong,.installer-brand small{display:block}.installer-brand small{color:#7f9aa6}.installer-card{padding:34px}.installer-card h1{font-size:2rem}.installer-card .form-grid h2{grid-column:span 2;margin:20px 0 16px;padding-top:20px;border-top:1px solid var(--line);font-size:1rem}.success-icon{display:grid;place-items:center;width:58px;height:58px;margin-bottom:20px;border-radius:18px;color:var(--ink);background:var(--cyan);font-size:1.6rem;font-weight:800}
@media(max-width:1050px){.stats-grid{grid-template-columns:1fr}.split-layout,.ticket-layout{grid-template-columns:1fr}.side-form{position:static}.ticket-sidebar{display:grid;grid-template-columns:1fr 1fr;gap:15px}.detail-card{margin:0}}
@media(max-width:780px){.login-shell{grid-template-columns:1fr}.login-visual{min-height:42vh;padding:28px 25px}.login-copy{margin:60px 0 25px}.login-copy h1{font-size:3rem}.login-copy>p:last-child,.signal-card{display:none}.login-form-wrap{padding:50px 24px}.app-shell{grid-template-columns:1fr}.sidebar{position:fixed;z-index:20;left:-270px;width:252px;transition:.25s}.sidebar.open{left:0;box-shadow:20px 0 60px rgba(0,0,0,.25)}.menu-button{display:block}.topbar{min-height:85px}.topbar>div{margin-right:auto}.topbar .eyebrow{display:none}.topbar h1{font-size:1.25rem}.content{padding-top:24px}.stats-grid{gap:12px}.form-grid{grid-template-columns:1fr}.form-grid .span-2{grid-column:span 1}.ticket-heading{align-items:flex-start}.ticket-sidebar{grid-template-columns:1fr}.reply-actions{flex-wrap:wrap}.reply-actions .button{width:100%;margin:5px 0 0}.installer-card{padding:24px}.installer-card .form-grid h2{grid-column:span 1}}
@media(max-width:480px){.topbar .button{width:42px;padding:0;font-size:0}.topbar .button:after{content:'+';font-size:1.2rem}.content{padding-left:14px;padding-right:14px}.stat-card{min-height:130px}.form-card{padding:20px}.catalog-card{grid-template-columns:44px 1fr}.catalog-card>.badge{grid-column:2}.panel-header{padding:20px}.ticket-heading{display:grid}.login-copy h1{font-size:2.55rem}}
.timeline{padding:8px 25px 25px}.timeline-item{position:relative;display:grid;grid-template-columns:42px minmax(0,1fr);gap:16px;padding:22px 0}.timeline-item:not(:last-child){border-bottom:1px solid var(--line)}.timeline-dot{display:grid;place-items:center;width:40px;height:40px;border-radius:13px;color:var(--ink);background:var(--cyan);font-weight:800}.timeline-heading{display:flex;justify-content:space-between;gap:15px}.timeline-heading h3{margin:0;font-size:1rem}.timeline-heading time{color:var(--muted);font-size:.72rem;white-space:nowrap}.timeline-content>p{margin:13px 0;color:#526873;font-size:.85rem;line-height:1.6}.timeline-content footer{display:flex;flex-wrap:wrap;gap:14px;color:var(--muted);font-size:.7rem}